"Linda's values are high on accountability and honesty. These two characteristics alone provide a strong platform for a working relationship. Her training style is both professional and friendly. What differentiates Linda as a sales coach is her ability to teach her students how to be articulate, effective communicators."
Owner, Cash Originals
Your customers are the most important people in your business; they give you the opportunity to serve them. Without customers, there simply is no business.
In an ever-changing and fast-paced world, too often companies have assumed that everyone in their organization understands the true value of each customer and what it takes to deliver superior customer service.
Is your business customer-centered?
Customer service is not a hit or miss philosophy. Every customer contact promotes the value of your customers' doing business with you. Your employees are the key to your company's success.
"How can I make a difference" - This is what everyone is your organization needs to ask. Indeed, you can make a difference by developing an "It's up to me" attitude.
"IF IT IS TO BE, IT IS UP TO ME"
- To recognize difficult situations
- To communicate effectively
- To use tact and diplomacy
- To be courteous and understanding
- To assist in an way that I can
- To project a positive image
- To set the highest standard of excellence
- To be accountable for professionalism
- To think improvement in everything I do
- To provide excellent customer service.
"You can make more friends in 2 months by becoming really interested
in other people than you can in 2 years by trying to get other people
interested in you."
- Dale Carnegie
Put a Smile in Your Voice |
Telephone Skills |
Handling Difficult Situations |
Thinking on Your Feet |
Customer Appreciation is Not Just for the Holidays